Public Services Desk 3

University Libraries
Student Employee Job Description

Title: Public Services Desk 3

Pay Rate: Tier 3

General Description:

Provides quality customer service to assist faculty and students in the university community with their library-related needs. The student in this position provides reference assistance when the Ask Me Desk is unavailable and also has responsibilities supervising and training student staff in Tier 1 and Tier 2 positions. The student in this position is also responsible for all duties assigned to Student Assistant in the Tier 1 and Tier 2 positions. The student in this position may be asked to be the only staff in the library and to run the desk completely on their own in the case of emergency and no other supervisor is available.

Duties and Responsibilities:

  1. Greet patrons who approach the desk
  2. Check in/out items for use by patrons
  3. Check-in and sort all items returned to the library
  4. Retrieve reserve materials upon demand
  5. Direct patrons to the appropriate area of the library
  6. Aiding disabled patrons using the library
  7. Answer complex phone calls
  8. Provides some reference assistance to patrons when Ask Me Desk is not available
  9. Show proficiency in the Library of Congress classification system
  10. Opening and closing the building
  11. Supervise Tier 1 and Tier 2 student workers
  12. Input and correlate data pertaining to Circulation Services
  13. Assist in explaining University Libraries and University policies
  14. Assist with the supervision of Library Security Aides
  15. Retain considerable knowledge from on-the-job experience
  16. Completely manage the Circulation Desk if no supervisors are available

Required Qualifications:

  1. Ability to work evenings and weekends, intercessions and holidays
  2. Minimum two years’ experience in University Libraries’ Circulation department
  3. Strong knowledge of the Millennium and Web Catalog systems
  4. Pays close attention to detail
  5. Ability to work cooperatively with others and independently
  6. Conscientious about completing tasks
  7. Ability to work under multiple supervisors
  8. Ability to work independently and in a team environment
  9. Ability to triage order of assignments
  10. Ability to return to previous tasks after helping patrons
  11. Able to work 10-30 hours a week during the semester
  12. Follows instructions and remembers complex procedures
  13. Computer literacy
  14. Pleasant and professional

Preferred Qualifications:

  1. Working toward a master’s degree in Library Science or related field