The SMS Provides Two Levels of Project Support for Students...

Besides providing students with a great place to work and free access to multimedia and digital video computer systems, the SMS staff is available to help students by showing them the basics of how to use the software and hardware they'll need to create a digital presentation. There are two levels of support, "On-Call" and "By Appointment".

Basic "On-Call" Support:

For those students who only need a little nudge to get going, the SMS has Multimedia Consultants available during regular hours to help you.  You don't need an appointment.... just come in.

The Consultants are available "on-call" to help you solve MINOR PROBLEMS or show you the correct way to perform a SINGLE TASK needed to create your presentation.  Consultants generally will not have the time to show you how to use an entire program or to create a presentation using software that you have never used before.

If you think that you will need more help than a Consultant can provide in just a few minutes, you should first take a look at the TUTORIALS provided on this website before coming to the SMS.  These tutorials are generally geared to the types of presentation projects being assigned by instructors at Kent State.  They are easy to follow, step-by-step guides that can walk you through the basics, provide important trouble-shooting tips and, most importantly, save you a trip to the library.  If you've tried the tutorials and still need help then you can make an appointment with the SMS Manager or Asst. Manager for more in-depth one-on-one help.  

In-Depth "By Appointment" Support:

Completely Clueless?  There aren't any Tutorials for what you want to do on the SMS website? You can't find what you need in the software's "Help" files?   Then you might consider making an appointment for one-on-one support from our managers.

You can make an appointment by contacting the SMS Manager or Asst. Manager using these links.  The sessions usually last about an hour.  Please email either of us and indicate at least 2 days/times when you could meet.  We will get back to you to confirm an appointment day and time.

Obviously, we can't teach you everything about a program in an hour (it can take months to years to become an expert) but we can get you started on the right path then suggest "self-guided" tutorials and books you can use to learn at your own pace.

Before making an appointment you should first take a look at the TUTORIALS (link on menu) since these tutorials provide students with easy, step-by-step and often course project specific instructions for completing most projects being assigned by Kent faculty. 

See the SMS Policies and Procedures page for more information about how to schedule support or equipment