Head, Library Services Desk and Reference Librarian

• Provides user-centered reference services through desk duty, office hours, and in response to individual inquiries in person and through phone, mail, email, and text
• Participates in planning and evaluation of user services to insure the greatest possible impact with given resources
• Develops print and web-based reference and instructional aids to support core service programs
• Participates in staff training by offering and attending sessions to maintain and upgrade needed skills
• Schedules contact hours for Library Services Desk student staff and adjunct faculty.
• Manages Reference Center
• Provides basic orientation and instructional sessions, such as tours, term paper clinics, etc.
• Works in departmental and University Libraries’ working groups to insure University Libraries objectives are effectively met