Design Solutions Survey

Spring 2006

We are interested in finding out how you feel about the services that we provide to you. The only way that we can improve is for you to tell us how we are doing in meeting your needs. We would appreciate your comments as well as your ratings. Please circle the number that best reflects your level of satisfaction, “5” being the highest and “1” being the lowest.

1. Are you aware of our informational web site at www.library.kent.edu/design?
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2. If you have a last minute or rush job, how well does the Design Solutions staff work with you?
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3. When bringing work to Design Solutions, how do you rate the customer service that you receive?
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4. Are you satisfied with the current poster and display materials? What other materials would benefit your needs?
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5. How do you rate the multimedia presentations? Is there something that can be added to better this service?
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6. Are you satisfied with the quality of the banners that Design Solutions produces?
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7. How do you rate the flyers or brochures that we have created
for you?
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8. Are you satisfied with the quality of our studio photography?
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9. Are you satisfied with the quality of our copystand slides?
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10. Are you aware of all of the services that we have to offer?
(ex. Did you know that you can have your posters finished with a plastic framing material?)
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11. Are there any additional services that you would like to see offered at Design Solutions?
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12. Have you seen any of the advertisements or specials that we offer? (currently n/a)
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13. Have you taken advantage of any of the specials that we have offered? (currently n/a)
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14. What is your overall rating of Design Solutionss?
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15. How did you first hear about us?
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16. Would you recommend Design Solutions to others on campus?
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17. Fill in the blank: “I use Design Solutions…”
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Magic Wand Concept: If I could wave a magic wand to improve any phases of Design Solutions to better serve me, those changes would be:
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Please feel free to make additional comments below: