Service Philosophy of the Kent State University Libraries & Media Services

Our commitment to users:

Reliability: We will provide service that is thorough, dependable, and accurate.

Responsiveness: We will consistently provide prompt, courteous assistance. When we are unable to help, we will direct users to the party who can.

Respect: We will give individualized attention to each user's need without bias and with full use of available resources.

Accessibility: We will endeavor to provide equitable access to services and resources for both in-person and offsite users.

Environment: We will strive to provide a learning environment conducive to study and research.

Staff Quality: We will support our staff to ensure that they are knowledgeable and prepared to offer service that inspires trust and confidence.

Approved by Libraries and Media Service Council

November 6, 2002