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Frequently Asked Questions (FAQs) Regarding Electronic Reserves1. My password is not working! I can't get through. 2. I can't view my article after clicking on the title on the ERes Course Page! 3. I've downloaded Adobe Acrobat Reader and I still can't view my articles! 4. It's taking forever to download an article! Help! What's wrong? 5. What do I need to access ERes? 7. What do I need to print at the Main Campus and how much is it to print? 1. My password is not working! I can't get through. Each course password is one word, in lower case, and generally contains both letters and numbers (e.g. obtain03). If you type the password as two words, in upper and lower case, use a letter O instead of the number zero, or forget the number 3, then the password will not work. Also, please note that each course password is changed every semester. To obtain the current password for a course, or if you forget the password, please contact your instructor, Reserve Services Office at 330-672-7906, or the Circulation Desk at 330-672-7905. Staff will ask for student identification verification before giving the password to you to comply with Copyright Guidelines. 2. I can't view my article after clicking on the title on the ERes Course Page!
To view an article especially formatted as PDF (Portable Document Format),
you will need the Adobe Acrobat Reader downloaded and then installed in your
computer. Please go to the
Adobe Acrobat Reader 3. I've downloaded Adobe Acrobat Reader and I still can't view my articles!
After downloading Adobe Acrobat Reader on your computer, you will still need
to install it.
Downloading and installing the Adobe Acrobat Reader 4. It's taking forever to download an article! Help! What's wrong? The download time for an article may take longer because of its large file size. Some articles may download faster than others. Also, the time it takes to download a file is dependent on your connection speed to the internet. Please be patient. However, if you think that you have waited long enough and still can not access the article, please contact Reserve Services. We will do our best to find the problem, resolve it, and notify you as soon as possible. 5. What do I need to access ERes? There are four requirements to access ERes: Internet Service Provider (e.g., AOL, RoadRunner, etc.); Web Browser (such as Netscape); Adobe Acrobat Reader ; and course password. Please go to the Four Requirements Needed To Use The ERes System for more information on accessing ERes. 6. Where can I access ERes?
You may access ERes as long as a computer with internet access is available.
You may access ERes at the various Main Campus Libraries (Main Library,
Architecture, Chemistry/Physics, Fashion, Map, Math, and Music). You may
also access ERes at the Main Campuses' various Computer Labs (Main Library,
Student Center, Departmental Computer Labs, etc.). For more information on
Computer Labs, please go to
http://act.kent.edu/labs/ Note: If you wish to access ERes courses and materials at the various Regional Campuses, the only requirement needed is your password. 7. What do I need to print at the Main Campus and how much is it to print? A Kent State University Campus ID called the FLASHCard If you wish to print ERes materials at the various Regional Campuses, please note that each campus may or may not charge for printing. For further information and assistance regarding each Regional Campus |
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