Replacement Policy for Lost KentLINK and OhioLINK Items

Fees associated with lost library items include:

• replacement
• billing
• processing

If a patron owes for a lost KentLINK or OhioLINK item(s), then the patron has the following options for restitution:

1. The patron may pay the replacement fee, the billing fee, and the processing fee (if applicable). If the item is found within one year, the item may be returned for a refund of the replacement fee only.

OR

2. With prior permission from the University Libraries Billing Office, the patron may provide a replacement copy (new, not used) in lieu of paying the replacement fee. The Billing Office will contact the loaning KentLINK/OhioLINK library to request approval to accept a replacement copy. Billing fees, processing fees, and any overdue fines accrued will not be waived. If the original item is found after a replacement copy has been provided, no refunds will be issued.

In either case, billing fees and processing fees must be paid and will not be refunded. Once the manner of restitution is determined and the transaction completed, then the transaction is closed and no further change or negotiation is permitted.