Service Philosophy of the Kent State University Libraries & Media Services

Our commitment to users:

Reliability: We will provide service that is thorough, dependable, and accurate.

Responsiveness: We will consistently provide prompt, courteous assistance. When we are unable to help, we will direct users to the party who can.

Respect: We will give individualized attention to each user's need without bias and with full use of available resources.

Accessibility: We will give individualized attention to each user's need without bias and with full use of available resources.

Environment: We will give individualized attention to each user's need without bias and with full use of available resources.

Staff Quality: We will give individualized attention to each user's need without bias and with full use of available resources.

Approved by Libraries & Media Services Council